Coronavirus – Covid-19
Covid-19 presents us with an unprecedented challenge. Swansea Lifts continues to review activities on a daily basis to comply with Government directives.
Swansea Lifts is a proud member of the Lift and Escalator Industry Association (LEIA) through whom we are co-ordinating industry efforts to keep the most vulnerable safe. Reducing the instance of accidents within the home will help reduce stress on the NHS hospital care system.
For existing customers our engineers continue to provide an essential service by maintaining customers’ lifts for ongoing safe, reliable and independent access, while acting within Government guidelines.
For new lift installations we offer the options of a phone call, or email consultation. For those with an urgent consultation needs, we will minimise risk by following latest Government guidelines.
Additional processes have been put in place to mitigate risk to you and our staff:
We will request confirmation that nobody at the property we are due to visit has Covid-19. If Covid-19 is present, or a person is isolating or deemed as extremely vulnerable, we will follow government advice.
All customer visits will be subject to additional measures. Swansea Lifts installers/engineers will not offer to shake hands and will maintain the prescribed 1 metre distance
Regular health and safety bulletins will be issued to all office and field-based staff.
Swansea Lifts will follow government advice at all times. Our priority is customer and staff safety, whilst continuing to provide the necessary support to our customers.
Update 27th July 2020-
As the relaxation of the Covid‐19 response continues, Swansea Lifts is continually re‐assessing its approach and the measures taken to respond effectively to the re‐opening of the market.
We’ve been inspired by the way in which our customers and staff have worked collaboratively to maintain ongoing business during these challenging times.
Throughout the pandemic, the field engineer team have remained operational. To respond to our Clients needs with strict compliance regarding health and safety around Covid‐19 field‐based Engineers have all the necessary level of PPE required.
Throughout the pandemic, Swansea Lifts operations have been continually reviewed and restructured to ensure a maintained focus on supplying essential Lift equipment to support our Clients and keeping people safe. Swansea Lifts Call Centre/ Technical service teams have been working remotely during lockdown and say they are grateful for support as they have adapted to remote working. However, they have now begun a safe and phased return to offices with colleagues on hand to take urgent phone enquiries.
All manufacturing facilities and Maintenance centres are operating at normal capacity, whilst ensuring safe working practices for staff. In many areas increased stock holdings have been implemented to ensure quick turnaround of products as the market re‐opens.
We would please ask that you understand the challenging environment in which we are all working.
Swansea Lifts would like to say thank you to our customers and hope you will continue to support us.